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Traditional security companies would be well served to follow suit in their marketing and ad campaigns. ”One thing many in the industry do caution about, however, is not to let the medium swallow the message. “There are a lot of things the industry is starting to focus on as enhancement to the core offerings; but it is important not to get caught up in buzzwords or even the technology itself, but what it enables the customer to do,” says Greg Blackett,
senior product manager, Tyco Security Products, Toronto, Canada. “It is still very early days. The end goal is to enhance the existing products and make them more intelligent and help the customer reduce false alarms and bring their total security experience to the next level. But Inder Reddy, Honeywell Security and Fire, says there are actually two schools of thought on where monitoring may be headed. “Some customers have absolutely said ‘We want to leverage our expertise so we are going to get out of the monitoring business and focus on customer service. ’ But as software becomes more and more the way to do things, you could make the case that SaaS types of services are much more scalable and you don’t need to be so large to have economies of scale. For the moment it seems that a lot of active central stations are looking to outsource to wholesale and reapply that cash to grow their RMR business. ”Pam Petrow, Vector Security, also senses change in the wind. “Consumers’ willingness to take on responsibility for some aspects of monitoring will continue to change the industry.
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We looked at providers offering pure DIY as well as those offering professional monitoring, either de facto or as an upgrade. We required all systems to have Z Wave Support — the
most universal mesh network for communicating appliance to appliance. One of the biggest draws of a DIY system is the opportunity to add in third party equipment like Philips Hue lights or a Nest Thermostat at any point. Z Wave is available in over 2,400 home security and automation devices from more than 700 companies. Plus, you have flexibility in where you
place various devices because Z Wave can communicate farther distances than other protocols — like Wi Fi, for example — since it functions by sharing an Internet connection between devices as opposed to a localized router. Ultimately, we wanted systems that could integrate seamlessly into our homes and improve our quality of life. To find which fit the bill, we spent a day outfitting a 1,900 square foot home with the equipment of our finalists. We appraised the installation process, the ease and clarity of registering and syncing, the app experience, and functionality. We were pleased to find we could get most systems up in less than half an hour, but the quality of both hardware and software differed. We docked points for flimsy or easy to knock over physical elements and slow or dysfunctional cyber ones. Effective home security offers crisp and quick app interfaces preferably with practical perks like customized sensor names and facial recognition and instantaneous notifications.
Posted by Anonymous at 3:19PM | (4 comments)